Housekeeping Supervisor – Carlson Rezidor Hotel Group – Cassa, WY

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

• Train new colleagues on daily tasks, policies, and procedures

• Inspect rooms, ensuring rooms meet the highest standards of cleanliness, complete reports, verify status reports; report clean suites to hotel front desk and/or load into automated property management systems

• Help with daily operations and coordination of the department, check rooms inventory, assign rooms to room attendants

• Ensure stock rooms and carts are maintained with proper supplies

• Perform supply inventory

• Conduct line-up meetings

• Perform other duties as requested, such as executing special guest requests

• Verify rooms are vacant and initiate maintenance requests

• Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees

• Maintain a flexible schedule to meet the needs of the hotel

Creates 100% guest satisfaction by providing the Cassa Hotel NY experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

  • Strong verbal and interpersonal skills
  • Works well independently or as part of a team
  • Strong attention to detail
  • Commitment to exceptional guest service
  • A positive attitude
  • Adhere to the policies and procedures of the hotel

PHYSICAL DEMANDS:

During the majority of the shift, must be able to:

  • Perform repetitive hand and arm movements
  • Ability to lift up to 50 pound
  • Ability to pull, push up to 100 pounds
  • Must be able to squat, bend, kneel and twist
  • Ability to stand for long periods of time
  • Occasional lifting of up to 50 pounds

OTHER INFORMATION

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Brand

Radisson We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

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